Return / Refund / Cancellation Policy

• Customers may cancel their orders before they are dispatched from our fulfillment center or seller shop.
• Cancellation requests may not be accepted after dispatch. Once an order is handed over to our delivery partner or courier, it must follow the standard return process upon delivery.
• To request cancellation, customers must contact the company using their registered mobile number/email via our support channels or directly cancel from the My Orders dashboard if eligible.

• If a customer receives an incorrect, damaged, or defective product, they may request a return.
• Return requests must be made within 7 days of receiving the product.
• The product must be unused, in its original packaging, and accompanied by the invoice and any other accessories/tags provided.
• Some products may be non-returnable due to their nature (see Section 5 below).

• An eligible refund will be processed after the return/refund request has been physically verified and approved by our inspection team.
• An approved refund will generally be made using the same payment method used during the original transaction (e.g. Razorpay original source, credit to bank account, or wallet refund).
• It may take a few working days (typically 5 to 7 business days) for the refund amount to reflect in your account due to inter-bank / payment gateway settlement cycles.
• Important: If the product is damaged due to customer error, mishandling, alteration, or misuse, a refund/return cannot be accepted.

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible after delivery: